Welcome to the bideben Privacy Policy. bideben ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the "Service"), in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity and Contact Data: Name, email address, username, and profile details.
- Financial and Transaction Data: Records of digital artwork purchases, billing addresses, and payment details (processed securely by our third-party payment gateways like Stripe; we do not store full credit card numbers).
- Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, device identifiers, and data regarding your interaction with our Service.
- Activity Data: XP earned, community pool interactions, and reward claims.
2. How We Use Your Information
We process your personal data for the following lawful purposes:
- Service Provision: To create and manage your account, process transactions, and deliver purchased digital artworks.
- Platform Security: To detect, prevent, and address technical issues, fraud, or abuse of the gamified mechanics.
- Communication: To send administrative notices, transaction receipts, and customer support responses.
- Analytics and Improvement: To analyze usage patterns and improve the user experience and overall functionality of the Service.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. These include strictly necessary cookies for security and session management, as well as analytics cookies to help us understand how our Service is being used. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
4. Data Sharing and Third-Party Providers
We do not sell your personal data. We may share your information with trusted third parties only to the extent necessary to provide the Service, including:
- Payment processors (e.g., Stripe, PayPal) for secure transaction handling.
- Cloud hosting and infrastructure providers (e.g., Vercel, Firebase) for data storage and service delivery.
- Analytics providers (e.g., Google Analytics) for performance measurement.
- Legal and regulatory authorities, if required to comply with a legal obligation or protect the rights, property, or safety of bideben, our users, or others.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer necessary, it will be securely deleted, destroyed, or anonymized.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Legal Rights (UK GDPR)
Under the UK GDPR, you possess several rights regarding your personal data, including:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the suspension of processing your personal data.
- Right to Data Portability: Request the transfer of your personal data to you or a third party.
Contact Information
For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact our Data Protection Officer at: info@bideben.com
To expedite the verification process, please contact us using the email address associated with your bideben account.
Note: This policy may be updated in line with legal requirements and operational needs. The updated policy becomes effective as soon as it is published on the Platform.